Business Protocol

Jan Yager, Ph.D.BusinessProtocol

ISBN 1889262234-hardcover $31.95 retail list price
ISBN 1889262145-paperback $21.95 retail list price

Foreign editions

Russian; Vietnamese; Spanish; Chinese


Business Protocol, originally published by Wiley, has been re-released with additional updated information in a 2nd edition including a new introduction by Hannacroix Creek Books, Inc. Topics covered include: the 6 principles of business protocol, based on Dr. Yager’s original survey; how to make a positive lasting impression; 17 types you might encounter in business; job searching and etiquette; ethics and etiquette; international protocol concerns; protocol and the new technology (e-mail, fax, cell phones), and more. Resources; bibliography; index.


“Business Protocol is ‘must’ reading for anyone wanting to master those social skills that can help make their career or company successful in today’s highly competitive marketplace.”—Midwest Book Review

“Recommended for etiquette and business collections.” —Library Journal (review of 1st edition)

“Every fast-tracker should read this book.” —Thomas R. Horton, former CEO, American Management Association (praise for 1st edition)

“Jan Yager’s book deserves a permanent spot on your reference shelf. Indeed, the country-by-country etiquette review is by itself worth the price of admission.” —Laurence J. Stybel, President, Stybel Peabody & Associates (praise for 1st edition)

About the author

Jan Yager, Ph.D. is a sociologist and the award-winning author of 35+ nonfiction and fiction titles translated into 30+ languages.

Book details

251 pages

Copyright © 2001, 1991